Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@arvoessentials.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Please note that customers are responsible for the cost of return shipping. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at hello@arvoessentials.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you receive what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Orders may also be cancelled within 24 hours of being placed. After this 24-hour period, cancellations are not permitted and customers must wait until they receive their order before initiating a return.

As stated above, your item must be in the same condition that you received it: unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded through your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@arvoessentials.com.