Shipping Policy

Our Commitment to Eco-Friendly Shipping

At ARVO, we're dedicated to providing our customers with premium products while staying true to our ecological principles. We believe that making responsible choices in how we ship our products is just as important as the quality of the products themselves. That's why we've streamlined our operations to minimise our carbon footprint, starting with centralising our warehouse operations in China.

Shipping Information

  • Warehouse Location: All ARVO products are shipped from our single warehouse in China. This strategic decision allows us to maintain a smaller ecological footprint and ensure our products are stocked and shipped efficiently to customers worldwide.

  • Global Shipping: We’re proud to offer worldwide shipping to our customers. No matter where you are, you can enjoy the comfort and quality that ARVO products offer.

  • Shipping Times: We understand that receiving your products promptly is important. Our standard shipping times are approximately 7–10 days, depending on your location. Please note that these are estimated delivery times and may vary due to factors outside our control, such as customs delays or extreme weather conditions.

Shipping Address

Customers must ensure that the shipping address provided is accurate and deliverable. ARVO accepts no responsibility for orders that cannot be delivered due to an incorrect or incomplete address provided during checkout.

If an address is undeliverable, the order may not reach its intended destination, and any associated costs will be the buyer’s responsibility.

If you notice an error in your shipping address after completing your order, you must contact ARVO within 24 hours of placing the order.

Please note that once an order is marked as delivered on the tracking portal, refunds or replacement shipments will not be issued unless the delivery issue was caused by an error on our part.

Eco-Friendly Packaging

In line with our commitment to the environment, ARVO uses eco-friendly packaging for our products. Wherever possible, we use materials that are recyclable, biodegradable or made from renewable resources. We encourage our customers to recycle or reuse the packaging after receiving their order.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number by email. This will allow you to follow your parcel’s progress and estimate its delivery date.

If you have any questions about the status of your order, our customer service team will be happy to help.

Shipping Rates

Standard shipping is free on all orders.

We are pleased to offer free standard shipping to customers worldwide, supporting our mission to make ARVO products accessible wherever you are.

Additional charges may apply if expedited shipping options are available. These rates will be calculated at checkout and may vary depending on the destination country and the size of the order.

Questions?

If you have any questions or concerns regarding our Shipping Policy or your order, please contact our customer service team at hello@arvoessentials.com.

We are committed to making your experience with ARVO as smooth and positive as possible.